Return & Exchange Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help!
- Items must be in unused condition with original tags attached.
- Items must have no visible signs of wear or use.
- Items will not be cash refunded but can be exchanged for another item.
- Discounted items cannot be refunded nor returned and exchanged.
Exchanges for another size
Item can be exchanged if the size is wrong, then you may be able to request a change in its size. You must present, as well as the original item, the receipt/order confirmation to any Oneye shop we listed on our 'contact us' page. Items can be exchanged to any Oneye stores within 7 days of delivery.
Returns of defective items
If the item that you received is defective, please report to us via firstname.lastname@example.org or on our Oneye Facebook messenger and returned it in any Oneye store. we will inspect it and notify you whether your return has been approved for a refund or exchange. This procedure may take up to 2 weeks.
Please note that the management reserves the right not to attend to exchange requests and to amend this policy without prior notice.