Return & Exchange Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help!

Returns Policies

  • Items must be in unused condition with original tags attached.
  • Items must have no visible signs of wear or use.
  • Items will not be cash refunded but can be exchanged for another item.
  • Discounted items cannot be refunded nor returned and exchanged.

Exchanges for another size

Item can be exchanged if the size is wrong, then you may be able to request a change in its size. You must present, as well as the original item, the receipt/order confirmation to any Oneye shop we listed on our 'contact us' page. Items can be exchanged to any Oneye stores within 7 days of delivery.

Returns of defective items

If the item that you received is defective, please report to us via or on our Oneye Facebook messenger and returned it in any Oneye store. we will inspect it and notify you whether your return has been approved for a refund or exchange. This procedure may take up to 2 weeks. 


Please note that the management reserves the right not to attend to exchange requests and to amend this policy without prior notice.